Digital delivery and access

Last updated: 15 September 2026

Tokkoacad is a digital product. Nothing is shipped. This page explains how you get access, what you need and what to do if you lose it.

How you get access

1. You pay on Stripe Checkout, the payment page run by Stripe.
2. As soon as Stripe confirms the payment, the thank-you page opens the lesson area straight away.
3. We email the address you gave at checkout with your personal access link and the confirmation of your purchase. It usually arrives within a few minutes.
4. Stripe sends a separate email with your receipt.

Our email is the confirmation of the contract on a durable medium required by article 6 of Decree-Law 24/2014: it states what you bought, the price, the seller's details and links to these conditions. Keep it. If it has not arrived after an hour, check your spam and promotions folders, then write to support@tokkoacad.com and we will send it again.

No account, no password

You do not need to create an account. Your access is a signed link that works as a digital proof of purchase. When you open it, your browser saves it on that device, so next time the lesson area opens directly. To use the course on another device, open the link from the email on that device. If you clear your browser data or use private browsing, the browser forgets the access. Your purchase is not lost: just open the link again.

If you lose access

Write to support@tokkoacad.com or use the contact page. For security, we only send access links to the email address used for the purchase.

If you typed your email wrong at checkout, or no longer use that address, tell us the name on the card, the date of purchase and the last four digits of the card. Once we have matched the order, we can send the link to the right address. Never send us your full card number.

What you need

• A phone, tablet or computer with an up-to-date browser.
• An internet connection. The videos play in the browser.
• A way to open or print PDF files, for the worksheets and templates you can download.

Lessons still in production

Some lessons may still be in production when you buy. They are marked "coming soon" in the lesson area and appear there as they are finished, at no extra cost. You do not need to do anything to get them. If the full content described for your plan is not available within 30 days of your purchase, you can ask for a full refund at any time until it is. The refunds page explains how.

Max plan extras

• The invite link to the private community is sent to your purchase email.
• To request one of your 2 video reviews, write to support@tokkoacad.com from your purchase email with a link to your profile or the content you want reviewed.
• Each review is delivered by email as a link to a recorded video, within 7 working days of receiving everything we need.
• You can request reviews within 12 months of your purchase.

How long access lasts

You pay once and keep access for as long as Tokkoacad operates. Nothing renews. If we ever decide to close the service, we will email you at least 90 days in advance, so you have time to download the worksheets and templates. Access also ends if you get a refund, or if it is cancelled for a serious breach of the terms.

We work to keep the site available, but it may be briefly unavailable for maintenance or because of problems with one of our providers. If you cannot get in for more than a day, let us know.