Refunds and 30-day guarantee

Last updated: 15 September 2026

When you buy Tokkoacad you have two protections: the legal right of withdrawal that Portuguese law gives consumers, and our own 30-day money-back guarantee. The guarantee is broader, but it does not replace your legal rights.

Your legal right of withdrawal (14 days)

Under articles 10 to 17 of Decree-Law 24/2014, a consumer can withdraw from a distance contract within 14 days, without giving a reason and without paying any penalty. For the course, the 14 days count from the day the contract is concluded, which is the day of your payment.

For digital content, article 17(1)(l) of that law lets sellers remove this right if you agree to start straight away and acknowledge that you lose it. We do not use that exception and never ask you to give up the right. You keep the full 14 days even after you open the lessons. On the Max plan, we do not charge for reviews already delivered if you withdraw.

How to withdraw

Send us any clear statement that you are withdrawing, by email to support@tokkoacad.com or by post to Rua Adriano Correia de Oliveira, n.º 69, 8, 2810-149 Almada, Portugal. You can use the model form below, but you do not have to. It is enough to send your message before the 14 days end.

As article 12 requires, we refund everything you paid within 14 days of the day we receive your message, using the same payment method you used, at no cost to you.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract. Annex, part B, of Decree-Law 24/2014.)

To: Everson Claudio Bispo dos Santos Junior, Rua Adriano Correia de Oliveira, n.º 69, 8, 2810-149 Almada, Portugal, email support@tokkoacad.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Email address used for the purchase:

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

The 30-day guarantee

This is a commercial guarantee we give on top of the law:

You can ask for a full refund within 30 days of the day you bought.
You do not need to give a reason.
It applies even if you have watched every lesson and downloaded all the materials.
It applies to all three plans. On the Max plan it applies even if you have already received reviews or joined the community.
You get back the full price you paid. We keep no fee.

How to ask

Reply to the purchase confirmation email, or write to support@tokkoacad.com from the address you used at checkout. "I would like a refund" is enough. If you write from another address, tell us the email used at checkout. You can also use the contact page.

What happens after you ask

We confirm we received your request within 2 working days.
We refund through Stripe to the card you paid with, within 14 days of your request.
Your bank usually takes 5 to 10 days to show the money on your statement. That part depends on the bank.
Your access ends when the refund is made, including the lesson area, the community and any reviews not yet delivered.
If an invoice was issued, we issue the matching credit note, as tax law requires.

If the card has been cancelled or replaced, your bank normally passes the money to the new card or account. If it does not, tell us and we will find a solution with you.

Content still in production

Some lessons may be marked "coming soon" when you buy. If the full content described for your plan is not available within 30 days of your purchase, you can ask for a full refund at any time until it is, even after the 30-day guarantee has ended.

Before a chargeback

Please write to us before asking your bank to reverse a payment. A refund is faster and involves no paperwork. Contacting us first does not affect any right you have with your bank. If you are not happy with how we handle a request, see complaints and disputes.