Terms of sale and use

Last updated: 15 September 2026

These terms apply when you buy a Tokkoacad plan and when you use the course. "We" and "us" mean the seller, Everson Claudio Bispo dos Santos Junior, identified on the seller identification page. "You" means the person who buys. Please read them before you pay. They are general contract terms under Portuguese Decree-Law 446/85, and if anything is unclear, write to support@tokkoacad.com and we will explain it.

1. Who can buy

You must be at least 18 years old. We do not sell to minors, even with the consent of a parent or guardian. The course is made for individuals. If you buy for a business, these terms still apply, but the rights the law reserves for consumers may not. The 30-day guarantee applies to everyone.

We cannot sell to people or organisations on European Union or United Nations sanctions lists, or to buyers in countries or regions under sanctions that prevent the sale. Stripe may also refuse payments it is not allowed to process. If a purchase is blocked for one of these reasons, no contract is formed, and if money was taken we return it.

2. What you buy

You buy a licence to access an online course and, on the Max plan, some extra services. You do not buy the videos or materials themselves. The plans are:

The licence is personal and cannot be transferred. The intellectual property page explains what you can do with the lessons and templates.

3. How to buy and when the contract exists

  1. You choose a plan in the pricing section.
  2. You go to Stripe Checkout, where you see the plan, the final price and the details you entered. You can correct any mistake before you press pay, or close the page to cancel.
  3. You pay by card. Pressing the pay button means an obligation to pay.
  4. The contract is concluded when Stripe confirms the payment. The thank-you page then opens the lesson area.
  5. We send you an email confirming the order and the contract, with your access link. This is the acknowledgement of your order required by article 29 of Decree-Law 7/2004, and the confirmation on a durable medium required by article 6 of Decree-Law 24/2014. Stripe also sends a receipt.

The contract can be concluded in English, Spanish or Portuguese, depending on the site version you use. We keep a copy of these terms as they were on the day you bought and send it to you on request.

4. Price and payment

You pay once, by card, the price shown when you buy. As Decree-Law 138/90 requires, it is the final price, with VAT included whenever VAT is due. There is no subscription and you will never be charged again for the same plan. The English site charges in US dollars, the Spanish and Portuguese sites in euros. Invoices and payment details are on the payments page.

5. Delivery and lifetime access

Access starts right after payment. There is no account or password: your access is a signed link stored in your browser, and we re-send it to your purchase email if you lose it. Lifetime access means for as long as the service operates. If we ever close it, we will tell you by email at least 90 days before, so you can download the materials.

Some lessons may still be in production when you buy. They are marked "coming soon" and added as they are finished, at no extra cost. If the full content described for your plan is not available within 30 days of your purchase, you can ask for a full refund at any time until it is. See digital delivery and access.

6. Right of withdrawal and the 30-day guarantee

As a consumer, you have 14 days to withdraw from the contract without giving a reason (articles 10 to 17 of Decree-Law 24/2014). We do not ask you to give up that right when you start watching. On top of it, we give a 30-day money-back guarantee, with no reason needed, even if you have watched every lesson and downloaded the materials. Refunds go back to your card and access ends. The details and the model form are on the refunds page.

7. Max plan services

8. Acceptable use

You agree not to:

Your access is for one person, on your own phone, tablet and computer. Sharing it, even with friends or colleagues, is not allowed. If we see signs that a link is being shared, for example the same link used by many people in different places, we may cancel it and send a new one to your purchase email. If a breach is serious, such as reselling access or publishing lessons, we can end your access. When it is reasonable, we contact you first so you can explain.

9. Chargebacks and price errors

Please write to us before asking your bank to reverse a payment. A refund through the guarantee is faster. While a bank reviews a chargeback, we may pause access to the lessons. If the chargeback is decided in your favour, access ends as with a refund.

If a price is shown because of an obvious error, for example a plan listed at a small fraction of its normal price, we will contact you and you can choose between paying the correct price or getting a full refund.

10. Changes to the course

We keep improving the course. We can update, re-record, reorder or replace lessons and materials, and add new ones, because platforms change often. We will not remove anything your plan listed when you bought it without offering you a refund. If a change would do that, we tell you by email first, and you can choose a full refund instead of keeping the changed course.

11. Conformity and liability

The course must match what we describe. If it does not, you have the rights that Decree-Law 84/2021 gives consumers for digital content and services, including having the problem fixed and, where the law allows, a price reduction or ending the contract with a refund.

We cannot promise specific results: please read the results disclaimer. To the extent allowed by Portuguese law, in particular the Consumer Protection Law (Law 24/96) and the general contract terms law (Decree-Law 446/85):

We never exclude or limit liability for intent or gross negligence, for death or personal injury, or for any other matter where the law does not allow it, and nothing here reduces your rights as a consumer.

12. Complaints and disputes

Write to support@tokkoacad.com first: we reply within 2 working days. You can also use the Livro de Reclamações Eletrónico. If we cannot agree, you can go to an alternative dispute resolution centre. We are not bound in advance to any arbitration centre, but we accept CNIACC, and for disputes up to 5,000 € arbitration is mandatory for us when you choose it (Law 63/2019). The complaints and disputes page has the details, including help for consumers in other EU countries.

13. Governing law and courts

These terms are governed by Portuguese law. If you are a consumer living in another country, this choice does not take away the protection of the mandatory rules of that country (article 6 of Regulation (EC) 593/2008, Rome I). Where those rules give you more rights, you keep them.

If you are a consumer, you can bring a claim in the courts of the place where you live, as EU law (Regulation (EU) 1215/2012) and Portuguese law provide, and we can only sue you there.

14. Languages and changes to these terms

These terms are published in English, Spanish and Portuguese with the same content. If there is a difference, the version in the language you bought in applies. We may update these terms when the law or the course changes. The version in force on the day you bought applies to that purchase, and a change never takes away what your plan included. If a change affects services you still use, such as the Max reviews or the community, we will tell you by email before it applies.